Are you passionate about hospitality and looking for a great opportunity to work in an amazing team-focused environment?

Big Boy’s Toys Ltd. is a full-service dealership located on central Vancouver Island (Nanoose Bay). We are industry leaders in selling and servicing recreational vehicles with a focus on our incredible manufacturing lines including: Jayco, Leisure Travel, Northern Lite, Rockwood and Bontrager Outdoors. As a team we do everything possible to ensure our customer’s purchase and vacation dreams are realized.

We are seeking a highly motivated and career-minded Service and Parts Manager to join our Team. This is an exciting and dynamic role which presents a rewarding opportunity to serve an adventurous, outgoing audience. The role offers professional growth in a supportive, entrepreneurial environment alongside competitive pay and benefits.

WHY JOIN OUR TEAM

We offer our team members many benefits to help them achieve their goals and support our company culture. We are looking for team members who align with our Values and who use good judgement and intuition. In return, we offer:

• Opportunities for career growth and development
• Competitive Healthcare Benefits Package
• Friendly and supportive work environment and an ambitious team
• Discounts on RV purchases and parts
• Company events focused around social action and getting together as a team

JOB DUTIES: SERVICE/PARTS MANAGEMENT SERVICE MANAGEMENT:

• Ensure all aspects of our operations and facilities are managed and maintained in accordance with our Branding, Policies and Procedures and Values.
• Work with management to lead the recruitment process to secure quality candidates for hiring needs.
• Effectively manage and resolve customers’ and employees’ issues.
• Improve productivity through identifying, gaining buy-in and implementing process and systems development for all departments.
• Implement standard training and develop and monitor the effectiveness for all location staff.
• Ensure all location staff receive performance reviews annually, in addition to regular feedback and coaching.
• Foster positive relations, teamwork, and a collaborative mindset with all Big Boy’s Toys team members, to enhance synergies and optimal ways of working,
• Take responsibility for building and maintaining positive community relations and sponsorship opportunities.
• Undertake special projects from time to time and during the winter months such as process mapping, training, streamlining procedures etc.

PARTS OPERATIONS:

• Manage parts supplies and orders.
• Perform and oversee the various tasks within the Parts location such as front-office activities, housekeeping, general upkeep of the parts department, Customer Service etc.
• Conduct administrative duties as required, such as reporting and following up on outstanding tasks.
• Plan, assign and direct parts employees and schedule shifts as required.
• Address and respond to any concerns or issues within the department.
• Aid in the preparation of budgets and the monitoring of expenses and financial targets for the department.
• Aid in inspecting department areas and services to ensure compliance with health and safety and other statutory requirements.
• Supervise and provide advice, support, guidance, and direction to staff; monitor the performance of staff on an ongoing basis; aid in conducting annual performance reviews; and initiate disciplinary action as required.
• Flexibility to work outside normal work hours / weekends, as required.

PROFESSIONAL REQIREMENTS & EXPERIENCE

• At least 5 years’ experience running a business unit and leading and developing a team and managing day-2-day operations including recruitment.
• Prior RV industry and hospitality/customer service experience is required.
• Financial acumen including building core metrics, interpreting income statements so as to make sound revenue and service-based recommendations.
• Positive Prior track record of working with Business system and process development.
• Proven track record of exceptional customer service and operational management experience with a pragmatic and team player mindset.
• Strong time management and prioritization skills.
• Problem-solving and analytical skills.

INTERPERSONAL SKILLS REQUIREMENT

• Strong leadership skills : Ability to motivate, coach, mentor, and influence all levels.
• Excellent verbal and written communication skills.
• Tact and diplomacy
• Service oriented

WORK CONDITIONS

• Interacts with employees, management, and the public at large
• Overtime may be required
• Working evenings and weekends during busy season as required
• Salary : $65,000 - 75,000 per year

We thank all candidates for applying; however, only those selected for an interview will be contacted.

Big Boy's Toys Ltd., Nanoose Bay, B.C., is looking for RV technicians. We proudly sell Jayco, Highland Ridge, Northern Lite, Roadtrek and Leisure Travel products. Our business is growing. If you are looking to upgrade your career, please inquire. RV repair experience? Construction, electrical, or LP experience? All a huge plus in the RV field. Work in a great environment with a great schedule, great benefits, and very competitive wages. We also offer paid RVDA/manufacturer’s training/certification to those that qualify.

• Medical and Dental Benefits after 6 months
• Regular Scheduling Meetings/Product Updates

• RV Service: 1 year
• Service Technician: 1 year
• Mechanical knowledge and aptitude